Returns & exchanges

Returns made easy

Start any return or exchange in our returns portal. No emails, no waiting on us.

Start a return
  • 30 days from deliveryUnused, in the original packaging.
  • Free label with return coverageAdded at checkout. Otherwise, buy a label in the portal.
  • Exchanges welcomeSwap colors or pack sizes in the portal.
  • Refund to your cardBack to your original payment method.

30-day returns

Changed your mind? No sweat. You have 30 days from the day your order is delivered to start a return. Items need to be unused, in the same condition you received them, and in their original packaging.

How to start a return or exchange

  1. Go to our returns portal.
  2. Look up your order.
  3. Pick the items you're sending back, and choose a refund or an exchange.
  4. Print your return label and drop the package off.

Every return and exchange goes through the returns portal. You don't need to email us first.

Return shipping

  • Added return coverage at checkout? Your return label is free. Just start your return in the portal.
  • Skipped return coverage? You can still start your return in the portal. You'll buy the return label there.

Exchanges

Want a different color or pack size? Choose "exchange" in the returns portal and pick the item you want instead. We'll ship your new item once we receive your return.

Refunds

We'll email you once we've received and inspected your return. Approved refunds go back to your original payment method automatically. It can take a few business days for your bank or card company to post the refund.

We don't offer store credit for returns at this time.

Damaged, defective or wrong item

Please check your order when it arrives. If something is damaged, defective, or not what you ordered, email us at customerservice@gravitygrabber.com with your order number and a photo, and we'll make it right.

Problems that show up later are covered by our Limited Lifetime Warranty.

Questions?

Email customerservice@gravitygrabber.com and we'll help.